Fullers Reviews

What can I say about The Hercules ... brilliant Pub with an awesome team! Great location, food & service.... Fantastic selection of Craft beers, however being an ale drinker myself and bias in that area must add that they pull a great pint of London Pride!!!!

My wife and I stayed here for several days from
June 8th - 1ith with our small dog.
Great location to get into London.
I would usually name one or two members of
staff as outstanding, however, they were all
outstanding, friendly, courteous, kind and
nothing was to much trouble. I only could only
remember a few staff, Mia, Rachael, Nicola,
Libby and Boba, Chloe, Alyssa, Oz, Rohit and
the bar man who kindly let me sample a few
IPA's, As with the chefs and kitchen staff, the
food was lovely
All I hope, is their manager appreciates them
all, as they all are amazing, sorry to those i did
not mention and ever the room service, as you
do deserve a mention as so helpful again.
The rooms are clean, the breakfast was
delicious and as for the way the treat your
animals, even a dog checking your dog in with
a kiss, she was even spoilt with a mini
breakfast.
Outstanding..….

A fabulous day which was just meant to be a couple of hours! Staff superb, food delicious and everything so hospitable. table 99 recommended. What a cracking jubilee Saturday.

Avoid the duke of york tunbridge wells
I went in there on the 6th of March with my family for a roast it was disgusting it was reheated so many times i spoke to the manager who shrugged with no sorry. Then when i was out side i saw the chef smoking next to the pub spoke to him and he stated i should have come in earlier when it was first cooked and if I was unhappy i should go somewhere else. We never ate the food and it cost us £114 for 5 drinks

Rang to say that I am in one f there pubs and they were not taking cash due to lock down. All covid restrictions are supposed to be lifted. Chap at other end just cut me off.! Not interested. I will not go to any more fullers pubs.

Just to complete my review, no response from Fullers whatsoever - I’ve completed 2 Customer reviews (sent by Fullers themselves after visits), one of them asking for a phone call, as requested in the survey. No answer, no comment, no response. Never again.

Booked a function at a Fuller's pub in Bath mid September and 5 days before the event we were told they could no longer honour the food order they took - 4 days previous - due to the fact that they didn't have a working kitchen - which they had known about for 3 weeks.
We were presented with "ideas" none of which came to fruition. I would much rather they had presented us with workable solutions and not airy-fairy musings that either were never going to happen or were ridiculous - like accommodation 24 people out front on a busy street of a sister pub to eat round 2/3 small round tables, and then return to the original pub for drinks.
I was really not impressed with their excuses as to why this happened. It wasn't so much about their error - which was hugely inconvenient - but more the way it was handled - which was hugely unacceptable and not entirely professional.
I was also promised a chat with Fullers themselves, which to date has never happened.
We won't ever be back or recommending.